The Managed Tiers
Select the level of proactive IT management that fits your office.
Core Connectivity
Ideal For: Freelancers, Consultants, Remote WorkersThe essential foundation for the solo professional.
- 24/7 System Health Monitoring: We watch your CPU, Disk, and RAM health so you don't have to.
- Managed Antivirus (EDR): Enterprise-grade protection against ransomware and malware.
- Automated Patch Management: Windows/macOS updates installed silently overnight.
- Remote Support Access: Unlimited remote troubleshooting (M-F, 9am-5pm).
- DNS Filtering: Blocks malicious websites before they load.
Business Continuity
Ideal For: Small Law Firms, CPA Offices, Design Agencies (2–10 Users)Total peace of mind for businesses that cannot afford to lose data.
- Includes EVERYTHING in Core Connectivity, PLUS:
- Cloud Backup & Disaster Recovery: We automatically back up your critical files to the cloud. If your laptop is stolen, your data is safe.
- M365 / Google Workspace Mgmt: We handle your email user creation, password resets, and security settings.
- Priority SLA: Your tickets jump to the front of the line.
- Quarterly Strategy Call: A 1-on-1 review to plan your hardware upgrades and budget.
The "What You Get"
A deeper look at the technology securing your home office.
1. The "Golden Image" Standardization
We don't just fix your computer; we optimize it. Every managed device gets our standardized "Golden Image" treatment—stripping away bloatware, configuring privacy settings, and ensuring maximum performance.
2. Next-Gen Security (EDR)
Old-school antivirus isn't enough anymore. We use Endpoint Detection and Response (EDR) technology. It uses Artificial Intelligence to identify suspicious behavior (like a file trying to encrypt your hard drive) and stops it instantly, even if it's a brand-new virus.
3. The "Silent" Agent
Our lightweight software runs in the background. It fixes common glitches (like a stuck print spooler) automatically, often fixing problems before you even notice them.
Project Services & Add-Ons
Need something specific? We handle one-off projects too.
🏢 New Office Setup
Moving into a new space? We handle the cabling, Wi-Fi installation, and desk setup to get you operational on Day 1.
☁️ Cloud Migration
Still saving files to your desktop? We will migrate your data to a secure cloud environment (Google Drive / OneDrive) so you can work from anywhere.
💻 Hardware-as-a-Service (HaaS)
Don't want to spend $2,000 upfront for a new laptop? Lease a fully managed, high-performance machine from us for a low monthly fee. Includes a full warranty and refresh every 3 years.
Frequently Asked Questions
"Do I have to sign a long-term contract?"
No. We believe in earning your business every month. Our agreements are month-to-month with a simple 30-day notice period.
"Do you support Macs?"
Absolutely. We are a dual-platform shop supporting both Windows 10/11 and macOS environments.
"What if my internet goes down?"
While we can't control your ISP (Comcast/Spectrum), we can talk to them for you. As a managed client, we become the technical liaison so you don't have to sit on hold for hours.